Please take a moment to familiarize yourself with the studio policy. A clear understanding of the policy will reduce confusion later on.
A 50% deposit is required to book your first session. The deposit will be applied to your session or refunded if you cancel more than 48 hours before your session time. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client.
Payment for total time booked (balance remaining after deposit has been paid) must be made at the beginning of the first scheduled session. Payment may be made by cash, personal or company check, money order, credit card (mastercard or visa only) or PayPal (plus additional fees charged by PayPal). There is a $35 fee for returned checks.
Artist(s) will pay all attorneys' fees associated with financial collection processes for service rendered by Playground Studios or materials purchased.
No recordings in Playground Studios' possession shall be released to clients until all open accounts have been settled and all checks tendered as payment have cleared Playground Studios' account.
Your account must be paid in full prior to receiving your master. Masters are generally provided on CD, DVD or hard drive.
When possible you may move in and start setting up prior to your start time. If the studio is available and the engineer is not present, there will be no charge until the engineer arrives. Please call the day before your session to determine if an early setup is possible. The clock begins when the engineer starts working with you setting up equipment, getting levels, debugging instrument problems (such as hum, buzz, MIDI or SMPTE codes, etc.). If during long sessions you wish to take a meal break, you may do so off the clock. This allows the engineer to work on other projects in the studio or take a break. If you want to work through the meal break to listen to the session, do edits, overdubs, etc., the clock continues to run. The engineer may choose to eat and work at the same time.
When you indicate you are finished and the equipment is no longer in use the clock stops. (If a master is being burned, the clock continues to run until the master is finished.) Clean up is on us.
When you schedule time, it is expected you will arrive on time and we adjust our work schedule accordingly. It should be understood that we will bill you from the beginning of your scheduled time regardless of what time you arrive. Studio time is billed in 1/4-hour increments.
We do our best to be flexible. Often another session is scheduled immediately following yours and in most cases we allow at least 1/2 hour leeway between sessions. If you should require a little more time, we will try to continue and ask the next scheduled appointment if they can wait. However, if this is not acceptable to them, we ask that you be considerate and stop your project and schedule another session. It is always a good idea to estimate the amount of time you will need and schedule accordingly.
If no one is scheduled after you, such as at the end of the day or on weekends, you may continue until you reach your goal or wish to stop. Keep in mind performers and engineers may become fatigued during long sessions, which could affect the quality of your work.
If there is something you need that we do not have available, you may bring it yourself or request we rent it for you at prevailing rates. Any equipment damaged or broken by clients will be repaired or replaced at cost and billed accordingly.
Pro Tools hard drives may be purchased or rented. All other materials must be purchased and will become your personal property.
Graphic Design and Duplication
We offer a full range of CD and DVD packages with or without full graphics design. It is a good idea to discuss graphic design concepts with the Art Director before your recording is finished, so as not to delay your release. Manufacturing requires a 50% deposit with the balance due upon completion.
As a professional recording studio we respect the intellectual property rights of all artists. We reserve the right to cancel your session, and return your deposit, if we believe you are infringing on the copyrighted material of others. At your request we will explain how to obtain mechanical licenses from the appropriate sources.
Food and Beverage
We offer our clients a lounge and kitchen for their convenience at no additional charge. Please be advised that consumption of all food and beverage must be confined to the lounge area. No food or drinks are to be brought into the tracking or control room. We ask you to clean up after yourself and be mindful that you are responsible for any damages that may occur.
Smoking is prohibited on the premises by order of the Fire Marshal. If you choose to smoke outdoors, please use the receptacle provided for this purpose.
Drugs and Alcohol are strictly prohibited
We reserve the right to deny access to our premises and our equipment to those clearly under the influence of drugs or alcohol.
Thank you for reviewing the studio policy. Our staff will be happy to answer any questions you may have.